Game Support
Welcome to use the services provided by Paradise Entertainment. Paradise Entertainment, as an entertainment service provider, attaches great importance to user information security and user privacy protection. In order to ensure the transparency of user information processing, protect user information and communication security, respect users’ information processing intentions, and protect users’ privacy rights, follow the "Network Security Law of the People's Republic of China", "E-commerce Law of the People's Republic of China", and "Telecom Provisions on the Protection of Personal Information of Internet Users, the “Decision of the Standing Committee of the National People’s Congress on Strengthening the Protection of Network Information”, and the “Information Security Technology Personal Information Security Regulations” and other relevant laws, regulations, and policies. Policy" (hereinafter referred to as "this policy"). Please read and understand the contents of this policy carefully and completely so that you are clearly aware of the ways in which Paradise Entertainment collects, stores, uses, and shares user information about you and other users when you accept or use the services provided by Paradise Entertainment, and further Under the premise of getting a good understanding of the services provided by Paradise Entertainment, make an appropriate choice based on your needs on whether to accept the service, and which service to accept or use.
If you accept or use the services provided by Paradise Entertainment, it means that you understand and agree with all the content described in this policy. All terms used in this policy, unless otherwise stated in this policy, have the same meaning as the terms in the Paradise Entertainment User Agreement.
If you have any questions, please email: 17068660939
contact us.
1. User information we may collect
When you accept or use the services provided by Paradise Entertainment, Paradise Entertainment will adhere to the principles of lawfulness, fairness and necessity, and collect, store, use, and share your following information for the purpose of providing quality services and protecting user information. You have the right to choose to refuse to provide information, but if you refuse to provide relevant information, you may not be able to register as a user of Paradise Entertainment or be unable to accept or use some or all of the specific products or services we provide, or the services you accept or use Unable to achieve the desired effect.
1. The information you actively provide to us when you accept or use the services provided by Paradise Entertainment, including:
(1) The sensitive personal information you provided when you registered as a user of Paradise Entertainment, including personal identification information (including ID cards, etc.), personal property information (including bank account numbers, transaction records, consumption information, virtual currency, virtual currency transactions , Game redemption codes and other virtual property, etc.), network identification information (including account name, account number, e-mail address, account nickname and password related to the foregoing, secret question, secret question answer, etc.), other information (personal phone number Number, mobile phone number, etc.);
(2) The information you upload, publish or provide when you obtain specific services or functions of Paradise Entertainment;
(3) Information submitted when you participate in online and offline activities organized by Paradise Entertainment;
(4) The information you provide to Paradise Entertainment customer service or other official channels.
2. The information we obtain when you accept or use Paradise Entertainment services, including:
(1) Log information: When you get Paradise Entertainment services, we may automatically collect relevant information and store it as service log information.
-Device Information. Device information such as the model, identification code, IP address, operating system version and other device information of the mobile device you used to obtain Paradise Entertainment services
-Software information. The application and software information you have used when you obtain the Paradise Entertainment service, and your usage information contained in the application or software you have used.
-Communication information. The information you communicate when you obtain the Paradise Entertainment service, including data such as the account, time, and duration of the communication.
—Service usage information. You obtain the data and information generated during the service of Paradise Entertainment.
(2) Location information: We may collect the geographic location information of the equipment you are using when you obtain the Paradise Entertainment service or receive specific functions in the service.
—When you get Paradise Entertainment service, we collect your geographic location information through GPS, WIFI, device IP address, base station, etc.
— Real-time or non-real-time geographic location information about you provided by you or by others when you or others obtain Paradise Entertainment services.
You can stop the collection of your geographic location information by adjusting the device permissions. However, it may affect or fail to achieve the effect of using all/part of or certain functions or services of Paradise Entertainment.
(3) Other information: In order to better provide services to you and improve the service quality of Paradise Entertainment, we may need to collect other relevant information about you with your authorization.
3. Your information provided or shared by other parties.
(1) Your information provided by other users when they obtain Paradise Entertainment services or may contain information related to you.
(2) Third-party partners share with Paradise Entertainment the information generated, provided or shared when you obtain services from third-party partners. In this case, please read the user agreement or privacy policy of the third-party partner service carefully. We will abide by this policy and the privacy policy of the third-party partner at the same time, so as to achieve "minimization and maximum utilization of your user information" The purpose of protection.
2. Collection and storage of user information
1. Collection of user information.
(1) Direct collection: When you obtain Paradise Entertainment services, each game we provide to you will embed a game log save function to collect game interaction information and data of you and other users, and store such information and data It is the log text, used to improve and improve the service.
(2) Indirect collection: Within the scope permitted by laws and regulations, Paradise Entertainment or third-party partners (including but not limited to application or game developers) may collect your information through secure cookies and network Beacon technology for Locate your identity, analyze your access to services to provide you with personalized services, and enhance your personalized user experience. If you do not want to receive personalized customized services, you can refuse personalized customized services by unsubscribing from SMS, dialing the above customer service number, and logging in to the above customer service website. After you refuse, we will delete or anonymize your user information collected for the purpose of personalized and customized services.
2. Storage of user information.
(1) Storage method. In order to protect user information security, Paradise Entertainment will take various reasonable security measures including physical, technical, and management levels to protect your data and information, and prevent information leakage, loss, or damage. It includes not only technical measures such as SSL, information encryption storage, data center access control, dedicated network channels and agents, but also personnel or system management measures such as employee or outsourced personnel authority control and management, confidentiality agreement signing, and company confidentiality system formulation.
(2) Storage period. Paradise Entertainment only stores your information in the shortest possible time frame necessary for the purpose of providing you with services. The regular storage period is 6 months after Paradise Entertainment ceases to provide a certain game service to all users. After you cancel the authorization or exceed the regular storage period, we will delete or anonymize your user information. However, in the following circumstances, we may extend or shorten the storage time of your information due to the requirements of relevant laws and regulations:
① Comply with applicable laws and regulations and other relevant regulations;
② Comply with court judgments, rulings or other legal procedures;
③ Comply with the requirements of relevant government agencies or legally authorized organizations;
④ Purposes reasonably necessary for the implementation of relevant service agreements or this policy, safeguarding the public interest, and protecting the personal and property safety or other legitimate rights and interests of partners, themselves, other users or employees.
(3) Storage area. Paradise Entertainment will store your user information in the People's Republic of China. If cross-border transmission is required, we will obtain your authorization and consent, and will conduct a security assessment in accordance with the standards set by the national cyberspace administration and related departments. In view of the fact that the laws on the protection of user information in the jurisdiction after cross-border transmission have not been established or sound, we will ensure that your user information is protected to the same degree as in the People's Republic of China.
(4) In the unfortunate event of a user information security incident, we will promptly inform you of the basic situation of the incident, possible adverse impacts, and what we have taken or will take in accordance with the requirements of laws and regulations through announcements, text messages, phone calls, email notifications, etc. The handling measures, etc. in order to remedy the leakage of your user information as soon as possible. At the same time, we will also proactively report the handling of related incidents in accordance with the requirements of the regulatory authorities.
3. Purpose of collecting user information
1. Use of user information. Paradise Entertainment will strictly abide by laws and regulations and relevant government policies, and follow this policy and the "Paradise Entertainment User Agreement" to use your collected information for the following purposes:
(1) To provide you with services.
(2) Guarantee the security of services.
(3) Meet your personalized service needs.
(4) Understand service operation and development, improve and optimize existing services, and develop high-quality new services.
(5) Provide you with high-quality and targeted advertisements.
(6) Evaluate service effects and advertising effects.
(7) Software certification and software management.
(8) Carry out internal audit, user survey and data analysis. Paradise Entertainment promises that when analyzing user data, it will not combine the information stored in the analysis software with the personally identifiable information you provide in the application.
If we want to use your user information for other purposes not specified in this policy or use personal information collected for a specific purpose for other purposes, we will obtain your authorization.
2. Sharing of user information
In order to better provide you with services, enhance and improve your user experience, Paradise Entertainment may share your information with third parties.
(1) Paradise Entertainment may share your necessary user information with necessary third-party partners (including third-party service providers, contractors, agencies, advertising partners, application or game developers, etc.), but we will sign with them Strict confidentiality clauses or agreements require it to process and protect your information in accordance with the Paradise Entertainment privacy policy, information usage instructions and other relevant confidentiality and security measures. The third-party partner's use of your information is mainly for the following purposes:
① Provide you with services;
② To achieve the purpose of paragraph 1 of this article;
③ Fulfill our obligations in the "Heaven Entertainment User Agreement", this policy or other agreements reached between Heaven Entertainment and you;
④ Exercising our rights in the "Heaven Entertainment User Agreement", this policy or other agreements reached between Heaven Entertainment and you;
⑤ Maintain and improve services, and optimize user experience.
If the third-party partner changes the purpose of using your user information, it will obtain your authorization.
(2) When a merger, acquisition, asset transfer or similar transaction occurs, Paradise Entertainment may share your personal information with a third party along with the transaction, and your personal information may become part of the transaction. Paradise Entertainment will require the new manager to continue Continue to protect users' personal information in accordance with the provisions of laws, regulations and policies and the provisions of this policy. If the new manager changes the purpose of using your user information, your authorization will be obtained.
(3) We may request to disclose or share your information for the following purposes:
① You or your guardian authorizes or requires us to disclose;
② Relevant laws and regulations require us to disclose;
③ Judicial or administrative agencies require us to disclose based on legal procedures;
④ Necessary purposes for safeguarding the public interest of society, the interests of partners, self-interests, the interests of other users, the interests of employees, or other legitimate rights and interests;
⑤ If you are an adult, disclose your information at the legal request of your guardian.
4. Your handling of personal information
In the process of accepting or using the services provided by Paradise Entertainment, you can use special functions, notify or guide, contact us through customer service telephone, customer service website, etc. to inquire, access, copy, modify, correct or delete your information. When you inquire, access, copy, modify, correct or delete your relevant information, we may require you to be authenticated to protect the security of your account and information. After you contact us, the processing time for your processing needs is 30 days. In case of your own reasons or other reasons beyond our control, it will be extended accordingly.
5. Tips for underage users
If you are a minor under the age of 18, you should obtain the consent of your parent or guardian before accepting or using the services provided by Paradise Entertainment. If you are the guardian of a minor, when you have any questions about the personal information of the minor under your supervision or request us to inquire, access, modify, correct or delete, please contact us through the contact information in this policy contact.
6. The scope of application of this policy
Except for certain specific services, this policy is applicable to the services provided by Paradise Entertainment. However, when some specific service has its own privacy policy, the special agreement of the specific service's own privacy policy shall prevail.
This policy does not apply to services provided to you by other companies or individuals. Your use of such third-party services shall be bound by their privacy policies.
7. Changes to this policy
We may revise the content or terms of this policy in due course. Such amendments or changes may result in substantial derogation of your rights under this policy. Before the changes or amendments take effect, we will notify you by prompting in a prominent position on the page and sending you emails. In this case, if you continue to use our services, it means that you agree to be bound by the revised or changed policy.
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